Working with related configuration items
When you work with a change request or a task, you might need to work with related configuration items (CIs). For example, if you are working on a change request to upgrade memory for a department, you work with the asset records for the department members, configuration information for desktop systems, and information about the memory in inventory.
For more information about CIs, see Managing CIs.
You can perform the following tasks when working with CIs related to change requests:
- View CIs related to a change request
- Relate CIs to change requests
- Unrelate CIs from change requests
You can also define new CIs to relate to change requests.