Working with broadcasts
This feature enables you to send messages to your entire organization, selected groups within the organization, and to external customers. You can use this feature to send messages about work in progress, outages, knowledge article updates, and so on. You can also use this feature to view messages that were broadcast to you from other groups in your organization.
Broadcasts are filtered, based on the following criteria:
- Global and company-specific broadcasts are displayed to logged-in users.
- Only Global broadcasts are displayed to guest users.
This section describes the following tasks:
- Creating broadcast messages
- Viewing and managing broadcasts
- Limiting the number of broadcasts
- Controlling the timing of broadcast pop-up messages