You can search for records from the application consoles. To do this, you can run a series of predefined searches, search all of the records using the Search form, or create and save your own custom searches using advanced qualifications.
This section describes the following tasks:
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Search might be case-sensitive or case-insensitive depending on how the administrator has configured Full Text Search (FTS) in BMC Remedy AR System. For more information, see Configuring full text search.