Understanding server time, time zones, and time segments
When adding time segments if the client and the server are in different time zones, all dates and times for the Business Time Segments appear in the adjusted server time. That is, the Start Date, Start Time, End Date, and End Time on the Business Time Segment form, and the time segments date and times that are shown in the table appear in the adjusted server time. Other dates and times on the remainder of the form are in the client's time.
For example, your server is in EST and your client is in PST. Adjusted server time is determined converting the time at the place the Business Time Segment was created to the time at the physical location of the server. For example, if the client is located in PST, and the server is located in CST, the time shown on the server is increased by two hours (to include both MST and PST time zones). Similarly, if the client is located in EST, the time shown on the server is decreased by one hour.
Also, all time segments must be adjusted into the time zone of the client. For example, if the ticket was created in PST, the details need to be adjusted into PST. If a Time Segment for a server was defined in CST, adjust it into PST when creating the time segment for the client.
For more information about adjusting for the time zone differences between the client and the server, see Using time zones in the BMC Remedy Action Request System documentation.