Timeline view

The Timeline view displays the IDs of the change or release requests on the left and the timeline of the selected duration on the right. All related tasks and manifests are also listed.

• For a change request, all related tasks are displayed.
• For a release request, all related activities and change requests are displayed. However, tasks of the related change requests are not displayed.

Select the appropriate options under Filters in the left pane to view details of the request for a selected duration. You can apply additional filters to the data displayed by selecting an option from the Queries menu. To clear all the additional filters that have been applied, select Predefined Queries > By Status, and then select All Open (for incidents), All Open Problems, All Open Changes, or All Open Releases based on the type of request that you have selected.

The following figure illustrates the Timeline view.

In this view, you can perform the following actions:

• Select a date from the date picker. The date or date range of the data is displayed in the top pane of the calendar. Click the arrow next to this date to view the date picker and select a specific date. For more information, see Using the date picker on the Change Calendar.
• View data for the adjoining day, week, or month depending on the duration selected. Click the arrows next to the timeline bar to change the duration by a day, week, or month. To move back to the current date, click Today on the timeline bar.
• Click the down arrow next to the request ID to view the related items like tasks, requests, and manifests. All related items from the Relationship tab of the request are displayed.

• Right-click a request to open, edit, approve, or view service context information. Right-click a task or activity to open, edit, or view service context. For more information, see Viewing the Change Calendar.

  Edit and approve functionality is not available for incidents and problems.

• Hover your mouse pointer over an event to view basic information about the event. This information is displayed as an InfoTip. The fields displayed on the InfoTip can be configured. For more information about configuring InfoTip data, see Managing Calendar administrator preferences.
• Select a request, or a related task or manifest, and click the Details flyout pane to view additional details of the event.  The Details flyout pane displays relationships for the selected record. For a change or a release, the Details flyout pane also displays collisions and impact analysis. For more information about the Details flyout pane, see Viewing the Change Calendar.

• Drag changes or releases to another date and time. The date and time of the event is displayed as a tooltip as you drag the request. In case of a collision, you can use this feature to move the request to a date and time that does not collide with existing requests. When you move the request, the details of the event are automatically updated with the new date and time. A confirmation message is displayed based on the success or failure of the operation. If you do not have permissions to modify the request, an error message is displayed. You can also drag related tasks and activities. However, you cannot move them across change or release requests.

  Drag-and-drop functionality is not available for incidents and problems.

• Collapse the ID pane and view only the timeline of the events.

• For a full page view of the calendar, collapse the Filters & Queries pane. Click << next to the title of the pane to collapse it. When collapsed, click >> in the collapsed pane to expand it.

• View broadcasts for incidents, problems, changes, releases, and outages. For more information about broadcasts, see Working with broadcasts.