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Registering unique business events and operational categorizations

You must register business events and operational categorizations that are unique, based on their particular attributes.

Business event uniqueness is based on its title plus its specified attributes. For example, you might define three different business events that all use the same title, but if each has a different company location, each combination of title plus company is unique.

In much the same way, you can only define a single categorization based on all its attributes. Use a descriptive title specifying what particular categorization you are looking at (for example, Calbro Services - Hardware). To save the categorization, you must also enter the Company and Category 1 fields.

If you define a categorization that has the attributes Company (Calbro Services) and Category 1 (Hardware), you cannot define another categorization with the same attributes of Company (Calbro Services) and Category 1 (Hardware). You can define another entity where the Company is Calbro Services, Region is North, and Category 1 is Hardware. Optionally you might define a categorization where Company is Calbro Services and Category 1 is Software. You define any attribute as long as no other categorization exists where all the attributes are an exact match of another categorization. The purpose is to prevent the creation of duplicate categorizations.

To create and register a time segment for a business event or an operational category

  1. Open the change request.
  2. On the Change form, choose Functions > Time Segments > Configuration Item (CI).
  3. Click one of the following options:
    • Business Event
    • Op. Category Location
  4. In the resulting dialog box, click New.
    Depending on what you selected in the navigation pane, the Search Business Event/Location Definition dialog box or Search Operational Categorization/Location Definition dialog box appears.
  5. Enter the minimum information required to define a unique time segment for the business event or categorization.
    For example, define a time segment with a title of "Holiday Shut Down" and Calbro Services as the company.
  6. Click Save.
    The Registration for Shared Time Segment window is displayed.
  7. Click Add.
  8. In the Description field on the Business Time Segment dialog box, enter a description for the time segment.
  9. In the Availability field, block out periods of time as follows:
    • Select Available to define a time segment open for normal use (for example, routine scheduled maintenance).
    • Select Unavailable to define a time segment that is not available for any other use (for example, a CI outage when you shut down a server to add more memory).
  10. In the Level field, select a level of 10 or higher.
    Change management activities start with a default level of 10, but you can change this level to a number from 11 through 1000. Level 1 is Workday activities and Level 2 is Holiday activities.
    If the schedules for two activities conflict, the event with the highest number takes priority. For more information, see Understanding levels in the BMC Remedy Action Request System documentation.
  11. In the Duration Type field, select One time (which generates a single occurrence of the time segment) or Recurring (which cannot span multiple days, but must be scheduled within a 24-hour period). If you select Recurring, you must specify the recurrence.
  12. Enter the starting and ending dates and times for the duration of the time segment.


    To define an all-day event, select 12:00:00 A.M. of the first day for the start time, and select 12:00:00 A.M. of the following day for the end time.

  13. (Optional) For a one-day event, use the same start day and end day and then select End of Day.
    This action sets the End Time to 11:59:59 P.M. When the calculation is performed the end of day is considered the whole day, including the final second.
  14. Click Save, and then click Finish.


    For information about time zones, see Registering time segments.

  15. Select Quick Action > View Calendar.
  16. On the Change console, choose Functions > View Calendar.
    The time segment appears in the Business Events displayed in the Calendar.
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