This documentation applies to the 8.1 version of Change Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Receiving notifications of change request assignments

Change coordinators are notified of new change requests, based on their notification method preferences defined in their personal record.

  • Individual Notification — An individual change coordinator is notified according to the notification method specified in their personal record.
    For example, if Bob Backline has a notification method of BMC Remedy Alert, he receives a notification from BMC Remedy Alert for each change request that is assigned to him.
  • Group Notification — A change manager group is notified according to the notification method specified by each group member's entry in their personal record.
    For example, if a change request is assigned to the Support-Software group, each group member is notified through the notification method specified in their personal record. If Sarah Software has Email specified as the notification method in her personal record, the notification is sent to her by email. If Bob Backline has BMC Remedy Alert specified, he is notified accordingly.

For more information, see Change notifications.

To receive notification of change assignment by BMC Remedy Alert

  1. Log in to BMC Remedy Alert. You must have support staff member permissions.
    When you or your group receives a notification that you or your group has been assigned to a change request, the information appears in the BMC Remedy Alert window.
  2. To evaluate a change, select a change request in the BMC Remedy Alert window.
  3. Choose Alerts > Details.
    The change request appears in the Change form. For more information, see Setting application preferences.
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