Performing other service request functions
In addition to defining a service request, you can perform the functions listed in the following table. All the listed functions are performed from the Requester console.
Additional service request functions
Function |
Action |
---|---|
Filter your service requests |
Click the appropriate link from the View Requests section, located in the Navigation pane, and then select Open or All. |
View a service request |
From the My Requests table, select the service request, and then click View. |
Add work information |
From the My Requests table, select the service request, and then click View.
|
Search for a request by request ID |
In the General Functions area of the Navigation pane, click Search by Request ID, and then enter the complete Request ID or the numeric part of the ID. |
Print a service request |
From the My Requests table, select the service request, and then click Print. |
Cancel a service request |
From the My Requests table, select the service request, and then click Cancel. The Status changes to Cancelled. |
Reopen a request |
From the My Requests table, select the service request, and then click Reopen. The Status changes to New, Staged, or In Progress. |
Complete a survey |
From the General Functions are of the Navigation pane, click View Survey, select a survey, and then click Respond. Type your responses to the questions, and then click Save. |
View broadcast messages |
View the broadcasts by clicking the Broadcast link in the Navigation pane. |
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