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This documentation applies to the 8.1 version of Change Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
Remedy Change Management 8.1 ... Using Change notifications

Notifications by groups

The following table lists the change events that trigger notifications and the change management groups to which they are sent.

Change statuses when notifications are sent to groups

Current status

Coordinator group

Support group

Change Implementer group

Draft

Request for Authorization

Request for Change

Yes

Yes

Planning in Progress

Yes

Yes

Scheduled For Review

Yes

Yes

Scheduled For Approval

Scheduled

Yes

Yes

Yes

Implementation in Progress

Completed

Yes

Closed

Pending

Rejected

Yes

Cancelled

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Last modified by Priya Shetye on May 10, 2016
bmc_remedy_itsm_suite notifications bmc_change_management groups reference

Comments

  1. Ivan Pirishanchin

    Please explain the table as this is not entirely understandable. There's no such thing as Support Group or Implementer Group in versions 7.5, 7.6 and 8.x of Change Management.

    Feb 11, 2014 10:33

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Change notifications
Notifications by roles
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