This documentation applies to the 8.1 version of Change Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Implement stage - Working with tasks

In the Implement stage of the request, the change coordinator (or change manager) reviews all the tasks that are needed to complete the change request. Generally, change requests are divided into smaller units, called tasks. They are then assigned to task implementers who complete the tasks. When you plan a change request, determine whether you can divide it into separate tasks.

Note

For more information on task implementers, see Working with BMC Change Management as a task implementer.

If you create a change request and then do not save it before you close it, the tasks you created do not exist because there is no parent change request.

The Tasks tab shows the tasks that must be performed to complete the change. You can use task groups to manage changes with many tasks, each having its own schedule, task implementer, and plan. For less complex changes, tasks are optional. A single change can have an any number of tasks.

Creating and assigning tasks

After a task is assigned to a support group or an individual, the assignee receives notifications to perform the various task activities based on the change process.

Note

For less complex changes, tasks are optional. If no tasks are created, the change is assigned to a Change Implementer. The Change Implementer field is applicable only when using the Classic view.

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