Enabling email-based approvals
You can use configuration options to enable or disable email-based approvals for companies. Out of the box, email-based approvals for the Global company record are enabled.
When you upgrade to version 8.1.00 of BMC Remedy IT Service Management, email-based approvals are disabled. You must manually enable email-based approvals after the upgrade.
To enable or disable email-based approvals for a company
- On the Custom Configuration tab of the Application Administration Console, choose Foundation > Notification Engine > Approval Email Configuration.
- In the Configure Email Based Approval dialog box, select the name from the Company field.
To enable or disable email based approvals for all companies, select Global from this list.
- In the Status field, select the appropriate status.