Default global approval processes for BMC Change Management
BMC Remedy ITSM ships with default approval processes that are designed for global use.
Recommendations
The recommended approval processes are already defined for you by default. These global configuration records specify which status occurs next if an approval is approved or rejected, or if no approvers are defined.
The preconfigured approval processes are described in the following table. These basic approval processes can be configured and applied based on the fields values defined on the tabs of the Approver Mappings form.
Preconfigured approval phases and processes for BMC Change Management
Approval Phase |
Process |
Definition |
---|---|---|
Review |
Change Level CI-IA - Review |
This level approval process occurs when the change reaches the Review phase. |
Business Approval - No Impact |
Change - Ad Hoc |
By default, this Ad Hoc approval process applies only to changes with a Timing setting of No Impact. However, you could use this process with any approval phase. |
Business Approval |
Change Level CI-IA - Business |
This level approval process occurs when the change reaches the Business Approval phase.
|
Implementation Approval |
Change Level CI-IA - Implementation |
This level approval process occurs when the change reaches the Implementation Approval phase. |
Close Down Approval |
Change Level CI-IA - Close Down |
This level approval process occurs when the change reaches the Close Down Approval phase. |
Any phase |
Change Management Chain |
The Parent-Child process type uses the manager of the change requester as the approver. Based on the levels of approval defined, the process selects approvers based on the requester's manager, or the this manager's manager. This approval is not configured for use out of the box. |
Any phase |
Change Ad Hoc |
Provides routing authority to each approver without requiring the administrator to create approver mappings for every individual or group. The Change Ad Hoc approval process can be used in any phase. |
Related topics
Configuring approvals - Quick start
Approval mappings
Creating individual and group approvers
Setting up approval process configuration records for your company
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