This documentation applies to the 8.1 version of Change Management, which is in "End of Version Support." You will not be able to leave comments.

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Creating emergency change requests

An emergency change is implemented when there is an Incident that requires a change. Depending on how your application administrator has configured the BMC Change Management application, emergency change requests bypass the normal approval process. When you create an Emergency change the new approval process phase will be used, bypassing the normal change states. For example, if emergency requests are configured to bypass the Review approval stage, the change is not held up waiting for approvals, but is automatically approved. The request skips to the next stage in its lifecycle.

Warning

Your application administrator must configure the approval process that bypasses the normal approval process for emergency change requests. For more information, see Bypassing the approval process for emergency changes.

Note

Previously, Problem records could not be related to Emergency change requests. You can now relate Problem records to the emergency change.

To create emergency change requests

  1. As a manual step, make sure that an open incident refers to this change request.
  2. Create a new change request as described in Initiate stage - Creating change requests or Creating a change request at the initiate stage - Best Practice view.
  3. Select Emergency from the Class field.
    The following message is displayed:
    Make sure an open incident references this change. (ARWARN 1440110)
  4. Enter the required information for the change record, and then click Save.
  5. Add the related Incident or Problem requests in the Relationship tab of the record.
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Comments

  1. Roger Jakobs

    How to use the emergency change class, if you do not use Incident Management?

    Can the "Incident Reference" be disabled by a specific (hidden) setting?

    Aug 06, 2013 11:18
  2. Ricky R

    Is there any information about can we disabled the incident reference in the emergency changes by setting? same with roger question.

     

    Please give information related about this too.

    Thanks.

    Regards,

    Mar 05, 2017 01:25
    1. Mokshada Shivarekar

      Hello Ricky,

      I will work with the SME and get back to you.

      Regards,

      Mokshada 

      Mar 06, 2017 01:20
      1. Priya Shetye

        Hello,

        The Emergency change was designed for changes required by an Incident or Problem record. You cannot disable the incident reference in the emergency change.

         

        You can however, ignore the message displayed in Step 3, and not associate any incident or problem record when saving the change record. However, the dialog to associate an incident or problem record is displayed whenever you make modifications to the change record. You can close this dialog box whenever displayed. Your updates are saved irrespective. 

        Regards,

        Priya

        Mar 29, 2017 06:23