This documentation applies to the 8.1 version of Change Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Creating change requests as rollbacks

You should create a back-out plan for restoring the IT infrastructure to its initial situation. If the actions associated with a change request need to be reversed, support staff and managers can create a change request for the system that needs to be rolled back. This means that impacted systems need to be restored to their previous status before the change request was implemented.

To identify a change request as a rollback

  1. Create a new change request.
  2. Create a related task to implement the rollback for this change request. 
    For more information, see Implement stage - Working with tasks.
  3. Use one of the following options to add a work info record to enter information about why you are rolling back the change request :

    When using the Best Practice view

    When using the Classic view

    Update the fields on the Work Detail tab.

    Update the fields on the Work Info tab.

  4. Close the task.
  5. Complete the change request.
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