Creating and updating records by email

Service Pack 1 for version 8.1 of BMC Change Management provides the ability to use emails to create new requests, and add work information to incident requests, problem investigations, change requests, known errors, tasks, and work order. This section provides details about using email to create records and update work information.

The following topics are discussed:

• Record creation and updates by email
• Creating a change request by using email
• Creating a work order by using email
• Adding work information by using email