This documentation applies to the 8.1 version of Change Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Creating and updating records by email

Service Pack 1 for version 8.1 of BMC Change Management provides the ability to use emails to create new requests, and add work information to incident requests, problem investigations, change requests, known errors, tasks, and work order. This section provides details about using email to create records and update work information.

The following topics are discussed:

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