CI relationship types
When you work with a change request, you can view a related configuration item (CI). This section lists the relationship types available when defining a relationship between a Configuration Item and a Change Request.
When defining a relationship between a Configuration Item and a Change Request, the following options are available:
- Related to — Relates the item or request to the Change Request
- Upgrades — Upgrades the item or items as part of the Change Request process
- Repairs — Repairs the items or items as part of the Change Request process
- Impacts — Impacts the item that as part of the Change Request process
- Moves — Moves an item from one location to another location as part of the Change Request process
- Installs — Installs the item as part of the Change Request process
- Removes — Removes an item from the location as part the Change Request process
- Changes — Changes items as part of the Change Request process
These options are for information purpose which can be used while reporting. You have the option to use them based on the organizational requirements and processes.
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My customer also have the same question. Which are the differences between Related To, Moves, Changes, etc. Why when I use Related To I have the impacted area loaded and when I selected Changes I dont have?
Hello Ash/Alonso,
I am working with my development team to get some inputs on this to update the content.
Regards,
Priya
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