This documentation applies to the 8.1 version of Change Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Calendar view

The Calendar view displays incidents, problems, changes, and releases for the selected duration. It also displays business events and outages.

Select the appropriate options under Filters in the left pane to view details of incidents, problems, changes, releases, business events, and planned and unplanned outages for a selected duration. Apply additional filters to the displayed data by selecting an option from the Queries menu. Clear all the additional filters that have been applied by selecting Predefined Queries > By Status, and then selecting All Open (for incidents), All Open Problems, All Open Changes, or All Open Releases based on the type of request that you have selected.

If you are using Service Pack 1 for version 8.1.00 and later, you can also see colliding changes marked with a collision indicator.

Incidents, problems, changes, and releases are displayed in bars with colored outlines. These colors can be configured based on certain fields. For more information about configuring the fields and colors, see Managing Calendar administrator preferences. Business events and planned and unplanned outages are displayed in solid bars

Note

You can view incidents and problems only in Service Pack 1 for version 8.1.00 and later.

The business events that are displayed can be of two types:

  • Local — Specific to the user's company
  • Global — All business events

By default, level 3 business events are displayed. You can configure the type of business events to view in the Preferences option of the Settings menu. For more information, see Managing Calendar administrator preferences or Managing Calendar user preferences.

The outages that are displayed are the defined CI unavailability entries.

Planned and unplanned outages that are displayed are defined CI unavailability entries. By default, only planned outages are displayed. You can configure the type of outage to view in the Preferences option of the Settings menu. For more information, see Managing Calendar user preferences.

The following figure illustrates the Calendar view.

In this view, you can perform the following actions:

  • Select a date from the date picker. The date or date range of the data is displayed in the top pane of the calendar. Click the arrow next to this date to view the date picker and select a specific date. For more information, see Using the date picker on the Change Calendar.
  • View data for the adjoining day, week, or month depending on the duration selected. Click the arrows next to the timeline bar to change the duration by a day, week or month. To move back to the current date, click Today on the timeline bar.
  • Click the +n more... link, which is displayed if a large number of events occur on the same day, to view a list of all the requests, business events, and outages that are scheduled on that day.
  • Right-click on a request to open, edit, approve, or view service context information. For more information, see Viewing the Change Calendar.

    Note

    Edit and approve functionality is not available for incidents and problems.

  • Hover your mouse pointer over an event to view basic information about the event. This information is displayed as an InfoTip. The fields displayed on the InfoTip can be configured. For more information about configuring InfoTip data, see Managing Calendar administrator preferences.
  • Select a change or release request and click the Details flyout pane to view additional details of the event. For a change or release request, the Details flyout pane also displays collisions and impact analysis. For more information about the Details flyout pane, see Viewing the Change Calendar.

    Note

    Business event information is not displayed in the Details flyout pane.

  • Drag change or release requests to another date and time. In case of a collision, you can use this feature to move the request to a date and time that does not collide with existing requests. When you move the request, the details of the event are automatically updated with the new date and time. A confirmation message is displayed based on the success or failure of the operation. If you do not have permissions to modify the request, an error message is displayed.

    Note

    Drag-and-drop functionality is not available for incidents and problems.

  • For a full page view of the calendar, collapse the Filters & Queries pane. Click << next to the title of the pane to collapse it. When collapsed, click >> in the collapsed pane to expand it.
  • Create and view broadcasts for incidents, problems, changes, releases, and outages. For more information about broadcasts, see Working with broadcasts.
  • Export one or all events to an iCalendar (ICS) file that you can use with your Microsoft Outlook or Google calendar. For more information, see Exporting events to the ICS file.

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