Automatically assigning release requests
You can automatically assign the release request use the Auto Assign option from the Set Assignment using menus. Assigning the release coordinator using Auto Assign uses the requester's information, the Release Location information, and the Operational and Product Categorization information about the form to determine an assignment match.
These assignments are based on routing information stored in CFG:Assignment form. The CFG:Assignment form assigns the groups and then Auto Assign assigns the individual. For more information, see Working with auto-assignment.