This documentation supports the 21.05 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the product version menu.

Use cases

There are some common BMC Helix ITSM user scenarios that you encounter as IT support staff. The Calbro Services user personas help to illustrate the user scenarios. The user scenarios indicate people that are included with sample data. For each of these people, the user name is the person's first name, and the password is password

The user scenarios do not necessarily refer to specific Calbro Services sample data. To follow the user scenarios, in some instances, you might need to create your own sample data (for example, bulk inventory CIs). In addition, you might need to grant additional permissions to certain users.

Consult the following use cases for information about how to achieve value with the BMC Helix ITSM product.

Use case

Business value

Products used

Performing a standard change

Completing the user's request for additional hardware by using the Change Management process.


Performing changes that require approvalUnderstanding risks, change schedules, known collisions, and obtaining the required approvals before physically upgrading hardware for a server. 


Releasing a new software programManaging all the tasks and changes required to complete upgrading and releasing a new software program within an organization. 
  • BMC Helix ITSM
  • Release Management
Implementing a change request using the Deployment Management Console

Describing the implementation of a  feature enhancement by using Deployment Management Console

Deployment Application

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