We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of the 10 most popular topics in the earlier versions of Change Management and where you can find them in the restructured documentation space.

Use the Application Administration Console to add risk factors and risk factor questions. For instructions, see Configuring risk factor questions and derived risk factors.

Use the Alternate Approvers tab on the CTM:People form to set up alternate approvers. For more information, see Adding alternate approvers.

Alternatively, you can use the AP:Administration form to define a process administrator for the approval process. For more information, see Working with the AP:Administration form in the Action Request System online documentation.

See Requesting more information about approval requests in the Action Request System online documentation.

See  Viewing and responding to More Information requests in the Action Request System online documentation.

Use the Change Configuration Rules form to enable Task Phase Management. For more information, see Configuring change rules.

Also see related topics:

• Task Phase Management
• Configuring task phases

See  Searching for records in the application consoles .

Use the Application Administration Console to define a custom change lifecycle and custom status transitions. For instructions, see Configuring process flows and approvals.

On the Change Configuration Rules form, set Assignment Engine Integration to No. For more information, see Configuring change rules.

Use the Notification tab on the AP:Administration form to create notifications. For more information, see Defining an email notification in the Action Request System online documentation.

Perform the following steps:

1. In the Applications sliding menu, select Quick links > Approval Administration Console > Server settings (in the navigation panel) to open the AP:Admin-ServerSettings form.
2. Select the Approval Debug Mode check box.
3. Specify the location of the log file.
4. Click Save.

For more information, see Approval Server debug log in the Action Request System online documentation.

You can use the Release Management console for managing release requests.  For more information, see Navigating the Release Management console and the Release form.