This documentation supports the 20.08 version of Remedy Change Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Working with release request approvals

Certain release requests must pass through an approval process before they can be deployed. Approvals can be defined for each milestone of the release request from Initiate to Close Down.

After a release is planned and built, the release request is set to a status of Build Approval if approval is configured. The Release Coordinator has the opportunity to review plans, schedules, before approving then and moving the release to the Test Approval phase.

The read-only Approval Phase field shows what approval phase the release is in during its life cycle.

The application administrators configure the approval processes. The process owner determines the approvals based on the policies of the business. They determine which release requests require approval, what kind of approval process the release requests must undergo, and who the approvers are. Support staff and management can add more approvers to the list.

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