This documentation supports the 20.08 version of Remedy Change Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Viewing tasks and task groups

To view your assigned tasks and task groups click the Show Tasks Details link in the Change Details And Tasks section of the Change Management console. Tasks are prefixed with TAS, and task groups with TGR. You can also view tasks and task groups related to a change request on the Tasks tab of the Change form.


You can click View Flow to see a read-only view of the task flow in the task group. For more information about using the View Flow button, see Using CCM tasks.

To view task groups and tasks

  1. In the Assigned Tasks table on the Change Management console, or from within the Tasks tab of a change request, select the task group or the task to view.


    If you have enabled Task Phase Management, you can use the Phase field menu above the Tasks and Task Groups table in the Tasks tab to display only tasks and task groups that belong to a particular phase in the task lifecycle. By default, only tasks and task groups that belong to the current task phase are displayed.

    You to select the Clear option in the Phase menu, which displays a list of tasks and task groups from all task phases.

  2. Click View.
  3. Modify the task details as needed.
  4. Save your work.
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