Relating tasks to a request
Multiple tasks may be required to complete a request. Add the tasks required to complete the request to Tasks tab of the request record.
- Relation of task statuses to change statuses
- Relating ad hoc tasks to change requests
- Relating predefined task group or task templates to a change request
After adding tasks to a request, if you do not save the request, or due to other issues, if the request is not created, the tasks related to the request are not deleted. These tasks are saved as orphaned tasks in the system.
SYS:CLN:TA@00:05-StartCleanup escalation, which is run every 24 hours, deletes any task that is in Inactive state longer than a defined retention period, and that does not have any parent record associated with it.