This documentation supports the 20.08 version of Remedy Change Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Processing Configuration Management tasks

A change request can include multiple configuration management tasks, each essential to the successful implementation of the change. The CCM Task Management Subsystem (TMS) manages these tasks in a sequence you define.

The CCM solution organizes tasks into the following main categories:

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