Frequently asked questions

This topic provides answers to frequently asked questions (FAQ) about Change Management.

How do I add risk factors and risk factor questions for performing risk analysis?

Use the Application Administration Console to add risk factors and risk factor questions. For instructions, refer to the following topics:

How do I create alternate approvers?

Use the Alternate Approvers tab on the CTM:People form to set up alternate approvers. For more information, see Adding alternate approvers.

Alternatively, you can use the AP:Administration form to define a process administrator for the approval process. For more information, see Working with the AP-Administration form in the Remedy AR System online documentation.

As an approver, how do I request additional information in an approval signature?

See Requesting more information about approval requests in the Remedy AR System online documentation.

As a requester, how do I respond to requests for more information in an approval signature?

See Viewing and responding to More Information requests in the Remedy AR System online documentation.

How do I enable Task Phase Management?

Use the Change Configuration Rules form to enable Task Phase Management. For more information, see Configuring change rules.

Also see related topics:

How do I create custom filter options on the Change Management Console?

See Managing custom searches.

How do I create custom process flows for Change Management?

Use the Application Administration Console to define a custom change lifecycle and custom status transitions. For instructions, see Configuring custom process flows.

How do I disable automatic assignment if I leave the Change Coordinator and Change Manager fields blank in a change request?

On the Change Configuration Rules form, set Assignment Engine Integration to No. For more information, see Configuring change rules.

How do I create custom notifications for approval signatures?

Use the Notification tab on the AP:Administration form to create notifications. For more information, see Defining notifications in the Remedy AR System online documentation.

How do I enable logging for approval debugging?

Perform the following steps:

In the Applications sliding menu, select Quick links > Approval Administration Console > Server settings (in the navigation panel) to open the AP:Admin-ServerSettings form.
Select the Approval Debug Mode check box.
Specify the location of the log file.
Click Save.

For more information, see BMC Remedy Approval Server debug log in the Remedy AR System online documentation.