This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Working with BMC Change Management as a task implementer

When tasks are added to a change request, the change can be implemented using the tasks implementers. Task implementers are the people or groups responsible for the tasks related to a change request. Change requests typically start in the Draft status and any related task groups or tasks are in Staged status. When the change request status is set to Scheduled, the following action occurs:

  • If there is a task group, the first task group in the list is activated, and its status is set to Work In Progress. The status of the first task in the task group is set to Assigned.
  • If there is no task group, the first task in the list is activated and its status is set to Assigned.

The task implementers are then notified of tasks assigned to them by email, BMC Remedy Alert.

Implementing tasks in a change request
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After tasks are assigned, task implementers can start work on their tasks when the change request reaches the Implement stage. They log their progress as they complete each task. When all the tasks related to a change request are either closed or cancelled, the change is set to Complete and the requester and manager are notified that the change is resolved.

The change approver requires Change User permission to access change request and task records. For a helpful overview of the entire process, see the following items:

Important

For more information about configuring and administering the Task Management System, see Configuring-Task-Management-System.

 

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