This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Verifying roles for user authentication

You must make sure that the user has the correct roles to perform configuration management tasks. Verify that the correct roles are available in BMC Configuration Management. For detailed information about user roles, see the BMC BladeLogic Automation for Clients CMS and Tuner Guide.

To verify roles for user authentication

  1. Log on to the BMC Configuration Management console.
  2. Choose Applications > Console > System Settings.
  3. Click the User Authentication tab.
  4. On the User Authentication Settings page, click the User Roles link.
  5. On the User Roles page, make sure that you have properly set up the group capabilities of users when they log in to use the BMC Configuration Management browser-based applications.
    When users log in to the system, their roles are assigned based on the user name and password they provide.
    • The CMS AR System User must be assigned the Primary Administrator role.
      Primary administrators have access to all product features available in the applications, including the system settings and configuration pages for applications. Among the system settings that primary administrators have access to is managing user access to applications.
    • The BMC Remedy Change Management Users must be assigned at least the Administrator role. Administrators can log in to the applications and have access to most product features available, except those reserved for primary administrators.
  6. Define any missing groups.
  7. Click OK to save your changes.
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