Use cases
There are some common Remedy IT Service Management user scenarios that you encounter as IT support staff. Calbro Services user personas help to illustrate the user scenarios. The user scenarios indicate people that are included with sample data. For each of these people, the user name is the person's first name, and the password is password.
The user scenarios do not necessarily refer to specific Calbro Services sample data (for information about Calbro Services, see Calbro Services company example). To follow the user scenarios, in some instances, you might need to create your own sample data (for example, bulk inventory CIs). In addition, you might need to grant additional permissions to certain users.
Consult the following use cases for information about how to achieve value with the product Change Management.
| Use case | Business value | Products used |
|---|---|---|
| Adding laptop memory | Completing user's request for additional hardware using the Change Management process. | Remedy Change Management |
| Upgrading server hardware | Understand risks, change schedules, known collisions, and obtain required approvals before physically upgrading hardware for a server. | Remedy Change Management |
| Releasing a new software program | Manage all tasks and changes required to complete upgrading and releasing a new software program within an organization. | Remedy Change Management Release Management |
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