This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Specifying risk level at the Review and Authorize stage

As a user, you can define a risk level for a change.

To specify the risk level at the Review and Authorize stage

  1. Open the change request.
  2. Use the Process Flow Status bar to move the change request to the Review & Authorize stage.
  3. In the Risk Level field on the Change form, select the appropriate level of risk for the change request, and then click Save.
    The range of risk runs from Lowest Risk Level 1 to Highest Risk Level 5. Alternatively, you can use the risk value computed based on your answers to a series of predefined questions (as described in the Computing risk levels section) or a derived risk factor, if configured (as described in the Configuring risk assessment). Risk value can be computed based on a combination of predefined questions and derived risk factors.


    You can view the latest risk level by clicking the button next to the Risk Level field even when the Change request is in the Modify mode. Risk level calculation is based on the modified values on the current screen.

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