This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Setting application preferences and options

When you click Functions > Application Preferences, you can view and edit the settings that affect the default appearance of the main application console. Depending on which applications you have installed, you can also view their preferences and options.

When an application opens, you can determine:

  • Default console view
  • Forms that appear
  • Search criteria defaults
  • What happens after you save a request
  • What appears in the Overview console
  • The dataset name that is selected when the form opens
  • Statistics


For the changes to take effect, log out and log back on to the system. The preferences you set are applicable until they are modified.

The following topics provide instructions for setting application preferences and options:

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