This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Reviewing activity assignments

A activity must be assigned to a Support Group. However, a specific request assignee is typically responsible for the overall activity process.

To review activity assignments

  1. Open the activity.
  2. Click the Assignment tab.

    Based on the default configuration and requester information in the activity, certain fields might already be filled.

  3. To assign an activity assignee, make selections from the menu options.
    If needed, you can click Clear to remove information from the Activity Assignee fields.
  4. Enter the time spent resolving the activity.
  5. Save the activity.
    The request assignee are automatically notified of their assignments.
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