Reviewing activity assignments
A activity must be assigned to a Support Group. However, a specific request assignee is typically responsible for the overall activity process.
To review activity assignments
- Open the activity.
Click the Assignment tab.
Based on the default configuration and requester information in the activity, certain fields might already be filled.
- To assign an activity assignee, make selections from the menu options.
If needed, you can click Clear to remove information from the Activity Assignee fields.
- Enter the time spent resolving the activity.
- Save the activity.
The request assignee are automatically notified of their assignments.