This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Monitoring the progress of a change request

As the change request is being planned, you can follow its progress by viewing the Work Info details. For example, during its Implementation stage, you can follow the progress of the tasks in the request as they are being completed.

To view the progress of a change request

  1. Open the change request. The Change form provides information about the status, potential risks, and whether it is escalated.
    The left frame of the change form displays the details about who is assigned to the change request as the change coordinator.
  2. View progress details of the change request by clicking the appropriate tab:



    Work Detail

    The Work Detail tab is displayed when you open the Change form. Using this tab, you can:

    • View information about each step in the process in the work information history area.
    • View who is assigned to the change request as change manager.
    • Review the current stage in the approval process for the change request, including the next approval phase.


    View the progress of the tasks associated with the change request.


    View all the related change requests, dependent change requests, related CIs, and so on.


    View the dates related to the change, time spent on the change and details of the change submitter.


    Review the agreed-upon service targets for the request. This tab is visible only if the BMC Service Level Management application is installed.

  3. View additional details by clicking the appropriate links:



    Quick Action > Requested For

    View for whom the change request was created. When the change request was created, the change request was automatically assigned to the appropriate support staff group or person.

    Links > Categorization

    View the timing of the change request and its categorizations.

    Links > Financials

    View information relating to cost types, total costs, and the total costs in a specific currency.

  4. Close the Change form.
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