This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Monitoring associated tasks

As change manager or change coordinator, you must keep track of the change request to which you have been assigned. This includes monitoring tasks associated with the change request.

To view a task associated with a change request

  1. Open the change request.

  2. Click the Tasks tab. 
    All of the tasks for that change request are listed.


    If you have enabled Task Phase Management, you can use the Phase field menu above the Tasks and Task Groups table in the Tasks tab to display only tasks and task groups that belong to a particular phase in the task lifecycle. By default, only tasks and task groups that belong to the current task phase are displayed.

    You can also select the Clear option in the Phase menu, which displays a list of tasks and task groups from all task phases.

  3. To view details about a task, select the task in the list and click View.
  4. In the work history on the Work Info tab of the Task form, you can view information about each step in the process. You can also view work information for each task in the Work Info of the Selected Task table on the Change form.
  5. If you modified the task, click Save.
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