This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Managing SLM service targets

If you have BMC Service Level Management installed, the Change and Release form shows both overview and in-depth information about the change or release request in relation to applicable service targets. You can view the service targets and milestones for the restoration of the unavailability. Service targets and milestones are defined from within BMC Service Level Management. Escalations can be set up to notify the assignment group prior to acknowledgment or resolution breach times.

From the Change and Release form, you can view service targets defined in BMC Service Level Management. Service targets can be defined in BMC Service Level Management for response time and resolution time. Service targets can be determined by related CIs, product and operational categorization, and many other criteria. The Next Target Date field indicates the next deadline out of all the service targets attached to the change.

For information about managing BMC Service Level Management, see BMC Service Level Management overview.

Was this page helpful? Yes No Submitting... Thank you