Managing custom searches

To define and save a custom search

1. At the top of the console, click the  icon beside the Filter by field.
2. On the Manage My Searches dialog, in the Search Name field type a name for the search.
3. Click Build Search Qualification to open the Advanced Qualification Search Builder dialog box, and then define the search qualification.
4. From the Keywords or Fields selection boxes, select the keywords or record fields on which you want to search.

5. To insert operators (+, =, >,<, and so on), click the appropriate operator button. Place literal values between double quotation marks:

   'Urgency' = $NULL$
   'Priority' = "High"

   Example

   If Allen Allbrook is performing an incident request review and he needs to search for incident requests that meet the following criteria:

   • Impact => 2-Significant/Large or 1-Extensive/Widespread

   • Service = Payroll Service

     ('Impact' = 2-Significant/Large" OR
     'Impact' = "1-Extensive/Widespread")
     AND 'Service' = Payroll Service" AND
     'Last Resolved Date' >= 07/19/2008"

   To search for articles where Business Service = Payroll Service:

   'Business Service' ="Payroll Service" AND
   'Last Resolved Date' >= "07/19/2010"

6. Click Select to close the Advanced Qualification Builder, and then click Save.
7. Close the Manage My Searches dialog box. 
   The search appears in the My Searches list of the Filter by field.

To edit or delete a custom search filter

1. At the top of the console, click the  icon beside the Filter by field to open the Manage My Searches dialog box.
2. Under My Searches, select the search filter that you want to modify or delete.
3. To modify the search filter, edit it as necessary and then click Save.
4. To delete the search filter, click Delete.
5. Click Close.