This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Implementing Change Request using Deployment Management Console

The following business scenario explains the implementation of a change request using the Deployment Management Console.

Ajay, the Business Analyst submits a request for enhancements required in Remedy IT Service Management. He then gathers information and generates a change request for implementing the change. The following diagram illustrates the lifecycle of a change request using Change Management and the Remedy AR System Deployment Management Console.


  • In a controlled environment, the change request is directly promoted from the Development environment to the Production environment.
  • If any issues are found during validation in QA or Production environment, the package is sent back to the developer for correction in the Development environment, and the process is restarted.


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