This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Creating group mappings (for Release Management)

You can configure individual group mappings to work with Release Management.

To create group mappings

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Release Management > Approval > Approval Mappings, and then click Open.
  3. In the Approval For field, select Group.
  4. When you select a Support Company, Support Organization, and Support Group, select a support group that includes people with the Release Approver functional role.
  5. In the Approval Indicator field, select which form this approver mapping will affect, for example, Release.
  6. In the Phase Name field, select which approval phase needs mapping in the application, for example, Initiate.


    When you select a phase name, the Phase Company field is automatically populated.

  7. Enter the remaining mappings as needed.
  8. Save the approver mapping.

If you disabled the individual approver mappings and you did not modify the default approval configuration settings, whenever a release request is moved to the Initiate phase, the release request cannot be moved forward until the appropriate member of the support group approves the request.

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