Creating a requester record

While defining a new change request, release request, or task, you might find that the requester does not have a record in the database. If this is the case, you must define a record for the requester. You can do this while you are defining the request or task.

To define a requester record

1. From the IT Home page, click Application Administration Console.
2. Select the appropriate company from the Company field.
3. Click Create next to People.

4. On the People form, complete all the required fields:

   Field	Description
   First Name	Enter the requester's first name.
   Last Name	Enter the requester's last name.
   Client Type	Select Operating Company, Customer, or Vendor.
   Profile Status	Set the Status to Enabled (or other option, as needed).
   Client Sensitivity	Select Standard or Sensitive.
   VIP	Select Yes or No to indicate the person's appropriate status.
   Support Staff	Select Yes or No to indicate if the requester is a support staff member.
   Site	Select a Site location.
   Company	Select access data for one company but not another, based on the companies to which the person is assigned. The Company field controls access when configuring people.
   Business	Enter a business phone number. Also enter an email address.

5. Optionally, complete the remaining fields, including fields on the other tabs.
6. Click Save.