This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Costing limitations

These are the current limitations of the costing module.

  • The costs calculated for a change are calculated only for a single company and support group. The costs you want to calculate must be for the same company and support group.
  • For cost rate templates to be applied, the details defined under Template Categorization must be identical to the information defined for the change or task to which the template is to be applied.
  • When calculating the costs of WIP tasks, the effort log for the task must be updated. An effort log can be added either manually or by using the Start/Stop clock option on the Assignment tab of the change.


    Time in WIP will not be calculated without effort logs.

  • On the Cost Financials dialog the calculation of the total costs is displayed when no cost type is selected. After that you can view details of only a single Cost Type selected from the Show menu. After that you cannot display the total cost of all cost types are not displayed.

    Best practice

    If you have configured multiple cost types, calculations are done only for the first cost type, which is Labor. Therefore, we recommend that you use only the Labor cost type.

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