This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Configuring approvals

Remedy IT Service Management contains a set of approval process configuration records that are predefined and loaded with the application.

The approval process configuration records for managing change and release requests are tightly integrated with the Approval Server, which is shipped with Remedy AR System. The Approval Server should be installed on the computer where Remedy ITSM is installed.

To manage your change request approval process, you must understand at a high-level the different state transitions that a change request passes through. You must know how to map approval processes to approval phases, and how to define approvers for each phase.

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