Information
This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Bypassing the approval process for emergency changes


You can configure emergency change requests to bypass some approval phases. To bypass the approval process for emergency changes, you must create a new record on the Approval Process Configuration form.

To bypass the approval process for emergency changes

  1. From the Application Administration Console, click the Custom Configuration tab.
     The Approval Process Configuration form appears.
  2. From the Application Settings list, select Foundation > Advanced Options > Approval Process Configuration, and then click Open.
  3. Select the Form Name and Company for this approval process (for example, Calbro Services).
  4. Select Enabled for the status.
  5. Set the Auto Approve? value to Yes so that no approvers can be mapped to this process on the Approval Mapping form.
    If no approvers are mapped when the emergency approval process is called, the No Approvers approval state then applies, and the change request is approved. This setting allows you to track the approval process, but the change request is not held up waiting for approvals in the emergency case.
  6. Enter a Phase Name, for example, Emergency.
  7. Select a Process Name.
    Approval Process_AutoApprove.jpg
  8. Click the Status Flow tab.
  9. Select the Change Process Flow as Standard Process.
  10. Select the Begin, Approved, Rejected, and No Approvers states for the process.
    For more information, see Approval-states-on-the-Status-Flow-tab.
    Status Flow.jpg
  11. Click the Additional Qualifications tab.
  12. Select Emergency in the Change Timing/Class list.
    Additional Qualifications.jpg
  13. Click Save.

When a change is created for Calbro Services, and Emergency is selected in the Class (Timing) field, the new approval process phase is used, bypassing the normal change states.

 

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Remedy Change Management 20.02