Best practices for Remedy Change Management

We recommend that you review best practices for Remedy Change Management prior to implementing a product or a feature.

Topics	Reference topics
Getting started	Best practices for Remedy Change Management Process flow and the stages of a change request Recommendation for managing release requests
Planning	Release Management permissions
Configuring after installation	Creating group mappings (for BMC Change Management)
Integrating	Defining a service request
Using	Accepting activity assignments Collision detection overview Costing limitations Creating a CI Using Collision Detection Working with activity assignments Working with reassignment requests Working with records