This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Assigning change requests

The Assignment tab displays the details of the current assignment. A change must be assigned to a change coordinator or a Change Management support group. However, the change manager is typically responsible for the overall change process.

Important

A user must have the Infrastructure Change Coordinator or Infrastructure Change Manager functional role to be a Change Coordinator. Only groups that include at least one user with any of these functional roles are listed in the fields used to assign the request to a Change Coordinator.

To assign change requests

  1. Open the change request.
    Certain fields are automatically filled based on the default configuration and requester information in the change request. For example, the Change Manager field already has an assignment.
  2. To assign a change coordinator, select the appropriate option:
    • Coordinator Group — Provides a list of coordinator groups. Select the group of the change coordinator you want to assign the change to.
      Groups that have at least one user with the Infrastructure Change Coordinator or Infrastructure Change Manager functional role are listed for selection.

    • Change Coordinator — Provides a list of users in the selected coordinator group with the functional role of an Infrastructure Change Coordinator. Select the appropriate change coordinator from this list.
  3. To assign a change manager, select the appropriate option:
    • Manager Group — Provides a list of groups where at least one member has the Infrastructure Change Manager functional role. Select the Change Manager Group to which you want to assign the change.
    • Change Manager — Provides a list of users with the functional role of an Infrastructure Change Manager in the selected Manager Group. Select the appropriate change manager from this list.
    • Auto Assign — Automatically assigns the request based on predefined mapping. Use this option by clicking the auto-assign icon if no change coordinator is assigned to the request.
  4. Save the change request.
    The change manager and the change coordinator are automatically notified of their assignments.

Was this page helpful? Yes No Submitting... Thank you

Comments