This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

Adding and viewing costs

The costs of the change request or release request including parts, labor, and other associated costs can be specified and assessed under Financials. The cost can be related to services or a configuration item (CI). The total of all allocated costs for a change request or a release request is automatically calculated when the request is closed.

You can calculate the financial effect in implementing a change request and the various kinds of costs. You can also associate costs with CIs.


If you make a mistake when adding a cost entry, for example, if you charge too much for a service, you cannot delete the record. However, you can reverse the cost of the record by adding a new cost record, and then entering a negative value equal to the amount to negate. If you negate a cost, make sure that you document this in the Description field.

To add or view a cost to a change request

  1. Open the change request in the Change form.
  2. From the left navigation pane, choose Links > Financials.


    The Financials option is not available when the change request is in New mode or in the Draft status.

  3. To view costs of a particular type, in the Show field select the type of cost to view.


    Initially the calculation of the total costs is displayed when no cost type is selected. After that you can view details of only a single Cost Type selected from the Show menu. After that the total cost of all cost types is not displayed.

  4. To add a new cost, click Add.
  5. In the Costs dialog box, enter the relevant information in the following fields:




    This field is automatically filled with the cost center specified in the Cost Center Code field. The Company field identifies the company charged for servicing the change request.

    Cost Center Code

    Identifies the code name for the business unit or organization within the company that is charged for servicing the change request. The default cost center is the business unit to which the user logging the change request belongs, but you can modify this.

    When you select the cost center code, the Company and Cost Center Name fields show the values attached to the cost center code.

    Cost Center Name

    This field is automatically filled with the name of the cost center specified in the Cost Center Code field.

    Cost Category

    This field is automatically filled according to the application you are working in.

    Cost Type

    Enter the cost type. Options are Fixed, Labor, Other, or Parts. (These values can differ depending on how your application administrator has configured cost categorizations and the chosen company.)

    Cost Classification

    Options are Actual or Budget.


    Enter a cost description.

    Related Cost

    Enter the rate. You select the Currency from the list. Your administrator sets the available currencies.

    Related Units

    Enter how many units (for example, hours or minutes) were required to implement the change.

    Unit Type

    Choose how to measure the cost. Choices are Flat Rate, Hours, or Minutes.

    Date Incurred

    Date the charge was incurred. If you leave this field blank, it is set to the current date when you save the cost.

  6. Click Save.
  7. Perform steps 4 through 6 for each cost associated with the change request.
    The totals for budgeted and actual costs appear at the bottom of the table.

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