This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.


The Release Management module provides the capability of creating and assigning specific units of work called activities. Activities have their own lifecycle with a series of status transitions, for example, Assigned, In Progress, and so on. You can also establish a sequence of tasks in your activities. Activities are useful when you need to create a structured sequence of tasks that you must complete to fulfill the release, but these tasks should not be classified as a change request.

For example, you must release a new version of the Calbro payroll application. One of the work items that must be completed in the release cycle is training users on the new payroll application. Because training is not a change request that the Change Management team would complete, you decide instead that training should be an activity that is assigned, tracked, and completed using the Activity form.

You use the Activity form to add a set of activities to a release request. You can track release states and requester information, relate and assign tasks, and enter work log information. For more information, see Activity form functional areas.

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