This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Acting as an alternate approver

If you are acting as an alternate approver of a change request, you have the same signature authority as the approver for whom you are serving. Your authority as an alternate approver exists for a specific time period, and for the designated approval process or processes.

To act as an alternate approver

  1. Open the Approval Console.

  2. From the Action Menu, click Search My Approvals.

    Entering information to act as an alternate approver

     

    acting-as-alternate-approver_61634_516.gif
     

  3. In the Acting As field, select Alternate.
  4. In the User field, type the name of the user for whom you are acting as the alternate.
     You must enter that user's exact AR System logon name.
  5. Select the approval process.
  6. Verify that the Approval Status field is set to Pending.
  7. Click Search.
     The Approval Requests table is populated with the pending requests for the user for whom you are acting as alternate, instead of your own pending requests.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*