This section contains information about enhancements in version 20.02 of Remedy Change Management.
The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.
For more information, see .
Remedy Change Management enhancements
The following sections provide information about the enhancements in this release of Remedy Change Management.
Faster loading of collision detection
With a changed and improved query in Remedy Change Management, the change collision detection feature runs faster and ensures optimal performance while loading collision in change requests. For more details about using collision detection, see Using Collision Detection.
For the Remedy IT Service Management Suite enhancements, see .