This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.

20.02 enhancements

This section contains information about enhancements in version 20.02 of Remedy Change Management. 

The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.

For more information, see Remedy IT Service Management Suite enhancements Open link .

Related topics

Downloading the installation files Open link

Known and corrected issues

Release notes and notices

Remedy Change Management enhancements

The following sections provide information about the enhancements in this release of Remedy Change Management.

Faster loading of collision detection

With a changed and improved query in Remedy Change Management, the change collision detection feature runs faster and ensures optimal performance while loading collision in change requests. For more details about using collision detection, see Using Collision Detection.

For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements Open link .

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