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This documentation supports the 20.02 version of Remedy Change Management.

To view an earlier version, select the version from the Product version menu.
Remedy Change Management 20.02 Release notes and notices

20.02.01: Patch 1 for version 20.02


Important

Patch 2 for version 20.02 Open link is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.

Related topics

Known and corrected issues

20.02 enhancements

Updates

For information about updates to replace the Flash-based capabilities, see Replacement of remaining Adobe Flash capabilities in Remedy Open link  in the Remedy IT Service Management online documentation. 

Downloading and applying the patch for on-premises deployment

To download and apply the Remedy Platform package for this patch, see Applying the patch Open link in the Remedy Deployment online documentation.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, see BMC Helix Upgrade policy Open link  in the BMC Helix Subscriber Information documentation.

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Last modified by Surabhee Kulkarni on Oct 07, 2020
release_notes technical_bulletins patches patch_20_02_01

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20.02.02: Patch 2 for version 20.02
20.02 enhancements
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