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This documentation supports the 19.11 version of BMC Change Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Working with task assignments

You can assign a task to a group or an individual, reassign a task to a group or an individual, view tasks assigned to you, and your group.

To reassign a task

  1. To view a list of tasks, click Show Tasks under Details and Tasks.
  2. In the Assigned Tasks table on the Change Management console, select the task to reassign, and then click View.
  3. On the Assignment tab, choose the group or person to assign the task to in the Assignee Group or Assignee fields.
  4. Ensure that the Notify Assignee field is set to Yes, and then click Save.
    Until the new implementer accepts the task assignment, you are assigned to the task and have responsibility for it.

To view tasks assigned to you

  1. On the Open the Change Management console, select Assigned To Me from Show.
  2. To view a list of tasks, click Show Tasks under Details and Tasks.
  3. To view the details of a task, select it, and then click View.

To view tasks assigned to your group

  1. On the Open the Change Management console, select Show > Assigned To My Selected Groups.
  2. On the My Group Selection dialog box, select the option under View Group, and then click OK.
  3. To view a list of tasks, click Show Tasks under Details and Tasks. The open tasks assigned to your group appear in the Assigned Tasks table.
  4. To view the details of a task, select it, and then click View.

To assign a task

  1. On the Tasks tab of the Change form, select a parent task or child task that is related to the change request, and then click View.
  2. Select the Assignment tab, select the group or person to work on the task, and then click Save.
    The implementer for that task is notified of the task assignment.

To assign all tasks in a change requests

  1. Open the change request in the Change form.
  2. Set the Status field to Scheduled.
    The change request is set to Scheduled and the status of the first task is set to Assigned.
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