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This documentation supports the 19.08 version of Change Management.

To view an earlier version, select the version from the Product version menu.

Viewing service targets in BMC Change Management

You can view service targets that have been attached to change requests. This allows you to see whether the service target has been met, missed, or is in a warning state. You can also create service targets for the Release Management module included with BMC Remedy Change Management. The release management service targets attach to release requests and you can track these service targets using the BMC SLM Status icons and Status Gauge.

To view service targets related to a change request

To view the service targets related to a change or release request, open the request.
SLM Status is displayed in the left navigation pane of the Change or Release Request form.

The following table shows the icons and explains what they mean:

BMC SLM Status icons

Icon

Description


Status: Not Attached

No service target is attached to the incident.

Click Details or the icon to display the SLM:Integration Dialog form. You can also create service targets for the Release Management module included with BMC Remedy Change Management. The release management service targets attach to release requests and you can track these service targets using the BMC SLM Status icons and Status Gauge.


Status: Attached.

Green: The service targets are in compliance.

Click the icon to display the SLM:Integration Dialog form.


Status: Warning.

Yellow: At least one service target is at risk.

Click the icon to display the SLM:Integration Dialog form.


Status: Breached.

Red: At least one service target did not meet its goal. Click Details or the icon to display the SLM:IntegrationDialog form.

SLM:IntegrationDialog form

Click the following figure to expand it.

The colors on the Status Gauge on the SLM:Integration Dialog form show the current status of the selected service targets. The following table explains the Status Gauge displays.

The Status Gauge on the SLM:Integration Dialog form

Item

Status

Green

The service target is in compliance.

Yellow

The service target has a warning status.

Red

The service target has missed its goal.

Due Date and Time

The goal time within which there must either be an initiation or a completion for the change request otherwise the goal is missed.

Time Until Due

The amount of time left until the goal is considered missed.

Time Past Due

The amount of time that has passed since the goal was due.


The following table describes the information in the SLM:IntegrationDialog form.

Information about the SLM:IntegrationDialog form

Column

Description

Case ID

The ID of the change request

Details

Click to see details about the selected service targets.

Service Target table

SVT Title

The name of the service target

Goal

The type of goal for the service target:

  • Initiation goal — The change request must be responded to within the time specified.
  • Completion goal – The change request must be resolved within the time specified.

Hours/Min

The initiation or completion time stipulated in the goal

Cost Per Min

The cost per minute for missing the initiation or completion time goal

Due Date/Time

The goal time within which there must either be an initiation or a completion for the change request otherwise the goal is missed

Progress

The status of the service target:

  • Attached — The service target has been attached to the change request.
  • Detached — The service target has not been attached to the change request.
  • In Process — Work on the change request is taking place.
  • Pending — Work on the change request is stopped, for example, waiting for a part.
  • Warning — The service target is at risk.
  • Missed or Met — The service target has either missed or met its goal.
  • Invalid — The service target is disabled.

Milestones for SVT

Title

The title of the milestone

Execution Time

The time the milestone actions are executed

Status

The current status of the milestone: active or inactive (pending), or Action Performed

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